1. Match versions
Confirm client, server, branch, and mod pack versions before reinstalling files.
Version
Server Troubleshooting
7 Days to Die server troubleshooting.
Server not showing, can't join, EAC errors, version mismatch, ports, MODs, latency, and restarts.
Check Order
Start with the simple checks
2. Check Server Rules
Read password, region, whitelist, EAC, mod, and language requirements.
Rules3. Review Mods
Make sure required client-side mods and server-side mods are installed correctly.
Mods4. Check status
Check restart timing, host status, and owner notices before editing local or server files.
StatusSymptoms and first checks
| Symptom | Likely checks | Next check |
|---|---|---|
| Cannot join server | Version branch, password, whitelist, mods, server capacity | Check server rules, branch, and owner notices. |
| Server not showing up | Ports, firewall, region filter, server listing delay, server name, status | Check server name, region filters, ports, and restart timing before changing serverconfig.xml. |
| Connection timed out | Network path, ports, latency, server restart, firewall, host status | Test a second connection path and confirm the server is not restarting. |
| Could not retrieve server information | Listing delay, host status, firewall, ports, and server restart state | Wait for the listing to refresh, then confirm ports and host status before changing config. |
| EAC error | EAC setting, server rules, local files, mods, anti-cheat policy | Verify rules before changing EAC or anti-cheat settings. |
| Version mismatch | Client branch, server branch, experimental/stable selection, mod pack version | Match versions before reinstalling files or deleting saves. |
| 7 days to die can't join server | Password, whitelist, player cap, version branch, EAC, and mod requirements | Read server rules and compare client/server requirements. |
| 7 days to die eac error | EAC rules, local file state, anti-cheat setting, and server policy | Do not change EAC settings until the server owner understands player impact. |
| 7 days to die connection timed out | Network path, ports, host status, firewall, latency, and restart timing | Check simple server status and restart timing before editing files. |
| 7 days to die version mismatch | Client branch, server branch, stable/experimental selection, and mod pack version | Match branches and mod pack versions first. |
| Stuck on loading or handshake | Mod mismatch, EAC setting, corrupted local files, latency | Compare server mod requirements and verify local files. |
| Disconnected after joining | Ping, server restart, anti-cheat, admin rules, unstable mods | Review server rules and ask whether others are disconnecting too. |
| Host cannot be found | Ports, firewall, server status, region filters, listing delay | Check listing delay, region filters, and restart timing before changing config. |
Ask the server owner
Get the current rules and MOD list before changing local files.
When others have the same problem
If several players fail at the same time, treat it as a server-side or version issue before reinstalling the client.